Terms of service

Welcome to Renelle Cosmetics.

These Terms of Service ("Terms") govern your access to and use of the Renelle Cosmetics website (the "Website"), including any purchases made through the Website. By accessing, browsing, or placing an order on this Website, you agree to be bound by these Terms.

If you do not agree with these Terms, you must not use this Website.

1. COMPANY INFORMATION

Renelle Cosmetics L.L.C – FZ

Dubai, United Arab Emirates

Email: info@renellecosmetics.com

Website: https://renellecosmetics.com

2. ELIGIBILITY

By using this Website, you represent and warrant that:

  • You are at least 18 years of age or have legal capacity under applicable law.

  • All information you provide is accurate and complete.

  • You will use this Website only for lawful purposes.

3. PRODUCTS

We make every effort to ensure that product descriptions, pricing, images, ingredients and specifications are accurate.

However:

  • Product packaging may vary from images shown.

  • Colours may differ depending on your screen.

  • Ingredients may be updated without prior notice.

  • Product availability is not guaranteed.

We reserve the right to discontinue or modify products at any time without notice.

4. COSMETIC PRODUCTS

Renelle Cosmetics products are cosmetic products only.

Unless expressly stated otherwise, our products are not intended to diagnose, treat, cure or prevent any disease or medical condition.

Individual results vary from person to person.

Customers are responsible for reviewing ingredient lists before use.

If you have allergies, sensitive skin, are pregnant, breastfeeding or have any medical concerns, you should consult a qualified healthcare professional before using our products.

5. PRICES

Prices displayed on the Website are subject to change without notice.

The applicable price is the price displayed at checkout at the time your order is placed.

Shipping fees, taxes, customs duties and import charges may apply depending on your location.

6. ORDERS

All orders are subject to acceptance and availability.

Renelle Cosmetics reserves the right to refuse, cancel or limit any order at our sole discretion, including where we reasonably suspect:

  • fraud;

  • unauthorized transactions;

  • pricing errors;

  • inventory shortages;

  • violation of these Terms;

  • resale activity;

  • legal or regulatory concerns.

If payment has already been received, any approved refund will be processed in accordance with applicable law.

7. PAYMENTS

Payment must be successfully completed before an order is dispatched.

Payments are processed securely through third-party payment providers.

Renelle Cosmetics does not store complete payment card information.

8. SHIPPING

Shipping is governed by our separate Shipping Policy.

Customers are responsible for providing accurate shipping information and remaining available to receive deliveries.

Renelle Cosmetics is not liable for customer-caused delivery failures, delays or additional costs, subject to applicable law.

9. RETURNS & REFUNDS

Returns and refunds are governed by our separate Returns & Refund Policy.

Nothing in these Terms affects any mandatory consumer rights available under applicable law.

10. PROMOTIONS

Discount codes, promotional offers and campaigns:

  • may not be combined unless expressly stated;

  • have no cash value;

  • may expire without notice;

  • may be cancelled if misuse or fraud is suspected.

11. INTELLECTUAL PROPERTY

All Website content, including but not limited to:

  • trademarks;

  • logos;

  • product names;

  • photographs;

  • videos;

  • graphics;

  • text;

  • product packaging;

  • website design;

  • marketing materials;

  • software and source code,

is owned by or licensed to Renelle Cosmetics and is protected by intellectual property laws.

No content may be copied, reproduced, distributed, modified or commercially exploited without our prior written permission.

12. PROHIBITED USES

You agree not to:

  • violate any applicable law;

  • interfere with Website security;

  • upload malicious software;

  • attempt unauthorized access to our systems;

  • scrape or copy Website content;

  • impersonate another individual;

  • submit false information;

  • interfere with the operation of the Website.

We reserve the right to suspend or terminate access for violations of these Terms.

13. THIRD-PARTY SERVICES

Our Website may contain links to third-party websites or services.

Renelle Cosmetics is not responsible for their content, policies or practices.

Your use of third-party services is at your own risk.

14. DISCLAIMER

The Website and all products are provided on an "as is" and "as available" basis to the fullest extent permitted by law.

We do not guarantee uninterrupted access, error-free operation or compatibility with every device or browser.

15. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Renelle Cosmetics, its directors, officers, employees, affiliates and suppliers shall not be liable for any indirect, incidental, special, punitive or consequential damages, including loss of profits, revenue, business opportunities, goodwill or data arising out of or relating to the use of the Website or our products.

Nothing in these Terms excludes or limits liability where such exclusion is prohibited by applicable law.

Where liability may legally be limited, our maximum aggregate liability shall not exceed the amount paid by the customer for the relevant order.

16. INDEMNIFICATION

You agree to indemnify and hold harmless Renelle Cosmetics, its directors, officers, employees, affiliates and service providers from any claims, losses, damages, liabilities, costs and expenses (including reasonable legal fees) arising from your breach of these Terms or misuse of the Website.

17. FORCE MAJEURE

Renelle Cosmetics shall not be liable for delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, war, civil unrest, customs delays, transportation disruptions, governmental actions, cyberattacks, utility failures or other force majeure events.

18. TERMINATION

We reserve the right to suspend or terminate your access to the Website at any time where we reasonably believe these Terms have been violated or where necessary for legal, operational or security reasons.

19. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

20. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping Policy and Returns & Refund Policy, constitute the entire agreement between you and Renelle Cosmetics regarding the use of this Website and purchases made through it.

21. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates and, where applicable, the Emirate of Dubai.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of Dubai, United Arab Emirates, unless mandatory consumer protection laws require otherwise.

22. CHANGES TO THESE TERMS

Renelle Cosmetics reserves the right to modify these Terms at any time.

Any updates become effective upon publication on this Website. Continued use of the Website after such updates constitutes acceptance of the revised Terms.

23. CONTACT US

Renelle Cosmetics L.L.C – FZ

Dubai, United Arab Emirates

Email: info@renellecosmetics.com

Website: https://renellecosmetics.com