Shipping policy

Thank you for shopping with Renelle Cosmetics.

This Shipping Policy governs the processing, shipment and delivery of all orders placed through our Website. By placing an order with Renelle Cosmetics, you agree to this Shipping Policy.

1. ORDER PROCESSING

Orders are generally processed within 1–3 business days, unless otherwise stated.

During periods of high demand, product launches, promotional campaigns, public holidays or unforeseen circumstances, processing times may be longer.

Processing time is separate from shipping and delivery time.

2. SHIPPING DESTINATIONS

Renelle Cosmetics currently ships to selected countries.

Shipping availability, delivery methods and shipping fees may change without prior notice.

If we are unable to ship to your destination after an order has been placed, we will contact you to discuss available options.

3. DELIVERY TIMES

Estimated delivery times displayed on our Website are provided for convenience only and are not guaranteed.

Actual delivery times may vary due to:

  • courier operations;

  • customs clearance;

  • weather conditions;

  • public holidays;

  • transportation disruptions;

  • government actions;

  • force majeure events; or

  • other circumstances beyond Renelle Cosmetics' reasonable control.

Renelle Cosmetics shall not be liable for delivery delays occurring after an order has been handed to the courier.

4. CUSTOMER RESPONSIBILITIES

Customers are solely responsible for providing complete and accurate information when placing an order, including:

  • full legal name;

  • delivery address;

  • apartment, villa or office number;

  • contact phone number;

  • email address;

  • any delivery instructions required by the courier.

Orders delayed or returned due to incorrect, incomplete or inaccurate information are the customer's responsibility.

5. CUSTOMER AVAILABILITY

Customers are responsible for remaining reasonably available to receive their shipment and for responding promptly to communications from the courier.

If delivery cannot be completed because the customer:

  • cannot be reached;

  • does not answer telephone calls;

  • does not respond to SMS, WhatsApp, email or courier notifications;

  • refuses delivery;

  • repeatedly reschedules delivery;

  • fails to collect the shipment within the courier's required collection period;

  • provides incorrect or incomplete shipping information; or

  • otherwise prevents successful delivery,

Renelle Cosmetics shall not be liable for:

  • delivery delays;

  • failed deliveries;

  • returned shipments;

  • courier charges;

  • return shipping costs;

  • storage charges;

  • customs fees;

  • handling charges;

  • product deterioration where applicable; or

  • any direct, indirect, incidental or consequential losses arising from such circumstances.

Any additional shipping, return shipping, storage, customs, handling or redelivery costs shall be borne solely by the customer.

6. RETURNED SHIPMENTS

If an order is returned to Renelle Cosmetics due to customer-related reasons, including but not limited to:

  • customer unavailable;

  • customer unreachable;

  • incorrect address;

  • refusal of delivery;

  • failure to collect the shipment; or

  • failure to cooperate with the courier,

Renelle Cosmetics reserves the right to:

  • require payment of all additional shipping and handling charges before reshipping the order;

  • deduct outbound shipping, return shipping, customs, storage and courier charges from any refund where permitted by applicable law; and

  • refuse reshipment until all outstanding charges have been paid.

7. ADDRESS CHANGES

Once an order has been processed or dispatched, Renelle Cosmetics cannot guarantee that delivery information can be changed.

Any address changes requested after dispatch are subject to courier approval and may incur additional charges payable by the customer.

8. CUSTOMS, DUTIES & TAXES

International orders may be subject to:

  • customs duties;

  • VAT or GST;

  • import taxes;

  • inspection fees;

  • brokerage fees; or

  • other governmental charges.

Unless otherwise stated, these charges are the customer's sole responsibility.

Renelle Cosmetics has no control over customs authorities and cannot guarantee customs clearance times.

9. COURIER SERVICES

Renelle Cosmetics partners with independent third-party logistics providers and courier companies.

Once an order has been collected by the courier, delivery is subject to the courier's operational procedures.

Renelle Cosmetics is not responsible for delays, service interruptions or delivery failures caused by third-party courier companies beyond our reasonable control.

10. RISK OF LOSS

Ownership and risk of loss pass to the customer upon successful delivery to the shipping address provided during checkout or in accordance with the courier's delivery procedures, where permitted by applicable law.

Courier tracking information, electronic delivery confirmations, GPS records, delivery photographs, recipient signatures and courier records may be relied upon as evidence that delivery has been completed.

11. LOST SHIPMENTS

If a shipment appears to be lost, customers must notify Renelle Cosmetics as soon as reasonably possible.

We will work with the courier to investigate the shipment.

No replacement or refund will be issued until the courier's investigation has been completed, unless otherwise required by applicable law.

12. FORCE MAJEURE

Renelle Cosmetics shall not be liable for delays or failures resulting from events beyond our reasonable control, including but not limited to:

  • natural disasters;

  • severe weather;

  • floods;

  • fires;

  • pandemics;

  • epidemics;

  • war;

  • terrorism;

  • civil unrest;

  • strikes;

  • transportation disruptions;

  • customs inspections;

  • governmental restrictions;

  • utility failures;

  • cyberattacks; or

  • other force majeure events.

13. SHIPPING POLICY CHANGES

Renelle Cosmetics reserves the right to amend this Shipping Policy at any time.

The version published on our Website at the time an order is placed shall apply to that order unless otherwise required by applicable law.

14. CONTACT US

Renelle Cosmetics L.L.C – FZ

Dubai, United Arab Emirates

Email: info@renellecosmetics.com

Website: https://renellecosmetics.com